 Printer FriendlyThese online shopping terms and conditions apply to all orders which you, the customer, place using this www.quickdubai.com which is owned and operated by SevDotCom Ltd.
By selecting the "I Accept The Terms & Conditions And Privacy Policy" checkbox you accept and agree to be bound by these online shopping terms and conditions, the Privacy Statement and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these Online shopping terms and conditions affects your statutory rights, either as a consumer or otherwise.
Orders and Delivery Outside Dubai
Unless otherwise specified the materials on this Website are directed solely at customers who access this website from the emirate of Dubai. We do not represent that any item referred to in the materials on the Website is appropriate for use or available in locations outside the emirate of Dubai. If you choose to access the Website from locations outside the emirate of Dubai you are responsible for compliance with local laws if and to the extent local laws apply.
Delivery
Cut off time for orders are at 2 pm Dubai time, for delivery the next day. Deliveries are made between Saturday and Thursday. We make every effort to despatch items on time. If we are unable to deliver the items within your chosen arrival block, you are entitled to cancel the order and we will refund in full any charges which have been debited in respect of that order. If you want to cancel the order, we require the cancellation to be made within 24 hours of the time you placed the order. If the items are not delivered within the time period we specify in the confirmation email, please contact our customer service department quoting the order reference contained in your order confirmation email.
Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Ownership of items purchased does not pass to you until payment is received by us in full. You will asked to sign for acceptance of the goods which constitutes have the goods in correct and has been recieived in good condition. If you are not at the delivery address, we will assume that any adults that are present home are authorised by you to take delivery of the goods that you have ordered. However we will not leave the goods with anyone under the age of 21. If there is no one at the delivery address, or only people under the age of 21, we will not leave the goods at the delivery address. We will contact you to arrange an alternative delivery time. Please note that our delivery people will only deliver the goods to your front door. We do not deliver to hotels if the receivers name can not be confirmed by the Hotel. No deliveries will be done to meeting points. Same Day delivery Delivery will be made to MOST business addresses by 5pm and MOST residential addresses by 6pm. GENERALLY your order must be placed by 10am on the desired day of delivery in order for it to be delivered the same day. Conditions may apply for this as it depends on the distance of your desired delivery location and the availability of the goods you choose. We will contact you if it cannot be done on the same day. Free delivery Where free delivery is offered, it means within the emirate of Dubai only. Delivery may not take place on the same day. Children
We only sell items to adults (i.e. those aged 21 or over). If you are under 21, you may use this website only with the involvement of a parent or guardian. Colours, Specifications and Dimensions of Products
We have made every effort to display the colours, specifications and dimensions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor, we cannot guarantee that your monitor's display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our Website without prior notice. Flowers In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value. For one-of-a-kind flower arrangements, such as all roses or all lillies, we will make every attempt to match the flower type, but may substitute with another color. If the floral container shown online is not available, a similar container will be used. Substitutions With floral gifts and gift baskets, substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. Availability of Items and Substitution
We accept orders for items subject to availability. If for any reason the items you ordered are no longer available, we will contact you using the contact details you supplied when placing your order and either: (a) offer you an alternative item of equivalent quality and price if this is possible; or (b) cancel the item from your order and give you a full refund in respect of that item. If we are unable to contact you or do not receive a response from you, we will process any remaining items on your order and refund you for the items we were unable to supply. Your Profile
You will need to register with us to purchase items using the Website. You are responsible for maintaining the confidentiality of your account user name and password and for preventing unauthorised access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the user name and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your user name and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorized manner. By entering the information, you warrant and represent that the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your registration details using the "My Quick Dubai" area of the Website. We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Privacy and Communications
When you place your order, we collect certain personal and transactional information (e.g. name, address, Email address). For details on how we use this information, please read our Privacy policy.
To fulfil our obligations to you under these Terms and Conditions we communicate with you by e-mail and by posting notices on the website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications which need to be in writing.
The Contract between us
When you place an order to purchase items using our website this is an offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email summarizing the details of your order.
Prices
Products are invoiced in United Arab Emirates Dirham at the price prevailing at the time you place your order. Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either confirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
Payment
You may pay for the items which you order online by supplying your credit/debit card details on the secure online order form. We regret that we cannot accept cheques, giftvouchers or cash as payment online. When you place your order, our system automatically asks your card issuer for authorisation for this amount. If we get a valid authorisation, your card issuer will hold this value expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order. Please note that we cannot guarantee the security of data when you send us by email. Accordingly please do not send us payment information using email. For details of the security measures we employ please read our. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide to us when placing an order.
Cancellations and Refunds
If you wish to cancel your order, please contact our Customer Services online. As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched you may return the items under the following circumstances: 1. you must contact Customer Services within 24 hours of delivery of the goods; 2. the goods must not be perishable goods; and 3. we have the right to apply a AED10 admin fee. Please note that once we have dispatched items to you, you will not be able to cancel any contract you have with us for additional services carried out by us (e.g. gift wrapping). As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item. If you are not satisfied with the quality of the goods you have purchased, you may call Customer Services and a representative will assess your request for a replacement product, credit or refund of the purchase price. Where we agree that the goods can be returned, credit for the value of the goods will be applied to your credit card or can, if you request, be applied to your next order where your next order is a greater value than the credit. This credit will be valid for use for one year from the date of issue. For perishable items such as flowers and food, we do ensure the fastest possible delivery to try to ensure maximum freshness but we cannot provide refunds unless you ring us within 2 hours of receipt of the goods. Incorrect Items
If we have sent you an incorrect item, please notify our Customer Services as soon as possible and they will arrange pickup. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible..
Costs
We will reimburse any reasonable costs you incur in returning the following items to us:
items we delivered to you in error; items which were damaged upon delivery or are defective or incorrect; items which are substitutes for items originally ordered which we were unable to supply.
Until you return such items to us you are responsible for their safe keeping and taking reasonable care of them.
Losses
We will be responsible for any losses you suffer as a direct result of us breaching these Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed (i.e. at the point we send the confirmation email to you). We will not be responsible to you or any third party for any business loss(including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed. Our liability to you under these Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence. Events Beyond our Reasonable Control
We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
Alterations to the Website and Terms and Conditions
We reserve the right at any time to make changes to the Website, these Terms and Conditions, Privacy Statement and such other policies and terms as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any of the Terms and Conditions forming the contract between us is deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions. Waiver
If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws in force in the emirate of Dubai. You agree to submit to the non-exclusive jurisdiction of the courts of Dubai, as do we. Security You undertake that at no time shall you interfere with the security of the Website, its services, system resources or network. Furthermore, you shall not use the Website in any manner that could damage, overburden or impair the Website nor harvest or otherwise collect any information about the users. Proprietary Rights The material on the Website, including but not limited to all content, the website design, text, graphics, copyright, design rights, patents, inventions, know-how, database rights, trade marks, source codes and any other intellectual property rights in any of the foregoing, is owned and controlled by us or our licensors. Unless otherwise provided for in these Terms an Conditions or in writing on the Website, the Content may not be modified , reproduced, published, posted, transmitted, sold or distributed in any way without our prior written consent. Material on the Website is solely for your personal, non-commercial use. Use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of our copyrights, trademarks and other proprietary rights and is prohibited. Any modification of the Content, in whole or in part, is strictly prohibited. Privacy The Website may contain links to third party websites. Access to these websites is at your own risk and we are not responsible for the availability, accuracy or reliability of the content of that website or a link contained within that website. We do not endorse any linked websites and assume no responsibility for their contents. Force Majeure Neither party shall be liable to the other under these terms and conditions or any other agreement between the parties, for any loss or damage which may be suffered by the other party due to any cause beyond the first party’s reasonable control including without limitation any act of God, exceptionally severe weather, failure of shortage of power supplies, flood, drought, lightning or fire, strike, lock-out, trade dispute or labour disturbance (other than those of the parties), the act or omission of government, highways authorities, other telecommunications operators or administrators or other competent authority, war, military operations, acts of terrorism or riot, royal demise etc. Fraud Any party engaged in illegal activities involving the use of this website will be subject to prosecution. We do not guarantee that we will be able to prevent any illegal or inappropriate use of this website, nor will we give notice of any illegal or inappropriate use of this website. It is illegal to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be reported to the police and may be prosecuted. Vouchers Vouchers are sold by us on behalf of third parties who will supply you with the goods or services that are described. We are not the provider of services and have no responsibility for any services provided or not provided by a Supplier. We will not honour any voucher which we believe have been stolen from the lawful purchaser or has otherwise been acquired using fraudulent financial means. Vouchers are fully transferable until activated by being presented to Suppliers or until the expiry date (whichever comes first). We accept no responsibility for lost, stolen or fraudulent vouchers. It is your responsibility to ensure the safe keeping of the vouchers. We make no warranty or representation regarding the standard of any goods or services to be provided by Suppliers. All vouchers are issued subject to the terms and conditions of the Suppliers. We do not have any power to control Suppliers or their operations. We take all reasonable precautions to ensure that Suppliers are safe and reliable. However, we make no guarantees or warranties about the services that are provided to you by Suppliers. Suppliers provide the goods and services to you directly. We have no liability for any act, omission or default, whether negligent or otherwise, of any Supplier or any other third party involved in the provision of the goods and services. We have no liability for any loss or damage occasioned by any negligent act or omission of any Supplier or any other third party involved in the provision of the goods and services. Where our liability cannot be excluded, such liability is limited to the value of the voucher that you purchased from us. Vouchers may be subject to terms and conditions and may be subject to availability. We suggest if you plan to purchase a voucher for a specific date, you call us to ensure there is still availability before completing the transaction. Once your booking has been made, if you cancel it, you may incur a cancellation fee from the Supplier. Please check with the Supplier for details of their cancellation policies. In the case of short notice cancellations you may lose your voucher completely if the Supplier is unable to fill your space on the day. If the Supplier needs to cancel a service for any reason, you will be notified as soon as possible in order to reschedule a convenient alternative date. We will not reimburse any travelling, accommodation or other expenses incurred by you or any other person in the event of a cancellation. Many experiences are weather dependent. You will have the Supplier's details so you can call to confirm whether adverse weather has been forecast by your Supplier on the morning of your experience. If bad weather affects a booking it will be rescheduled at no cost to you. You are required to reschedule as the voucher is non-refundable. If you have a problem or a complaint on the day of service, please bring it to the Supplier's attention at your earliest opportunity - preferably that day. Some of the services that we promote as agent are considered dangerous. Prior to ordering or participating in any goods or services you should be aware of the risks involved. Suppliers may ask you to sign release forms. It is your responsibility to check if Suppliers hold appropriate and valid insurance and to make independent enquiries with the Supplier and other third parties as to the need to acquire your own insurance cover. The Suppliers provide the information about their services. We try to ensure that our promotional information is accurate and up-to-date. However, the content or format of some services may change slightly from time to time. The Supplier will provide the final details about each service. The Supplier will notify you of any subsequent changes. Your participation in each service is conditional upon your acceptance of the Supplier’s terms at the time your booking is confirmed. Certain services provided by Suppliers are subject to minimum age, health or other requirements. These details are detailed at the time of the redemption of your voucher. Please read this information carefully once you have received it and notify us within seven days if any service is unsuitable. Once you have confirmed a booking you may be liable for Supplier or other charges if you are forced to cancel because the minimum requirements are not met. Privacy Statement Your privacy is important to us. This privacy statement describes the practices which we Quick Dubai employ in relating to the information which you, our customers, provide when using the http://www.quickdubai.com/ Website. By accessing and using the Website you are accepting and agreeing to the practices described in this Privacy Statement.
The Information We Collect
We collect personally identifiable information relating to you including name, address, phone number, email address ("Personal Information") in the following situations:
When you register on the website for an account or otherwise contact us to obtain information relating to us or our services (including when you update the "My Quick Dubai" section of the website, communicate with us by phone, email or otherwise, complete a questionnaire or competition entry form or when we collect information using cookies). We receive information from third parties we use in providing services to you from time to time (including delivery and address information from our carriers).
How We Normally Use Information About You
We will only use your Personal Information for the purpose(s) for which you provide it to us - including:
(a) respond to your enquiries, handling orders, delivering items and process payments;
(b) communicating with you about orders, products, services and promotional offers,
(c) updating our records and maintain your account;
(d) preventing or detecting fraud or abuses of the Website; and
(e) enabling third parties to carry out technical, logistical or other functions on our behalf.
We only share your Personal Information with our other offices or authorised distributors where appropriate and with other entities only as described below. We ensure the parties with whom we share your Personal Information follow practices as protective as those described in this Privacy Statement
Agents:
From time to time we employ other companies to perform functions on our behalf including fulfilling orders, delivering packages, sending customer communications, analysing data and providing customer service. They have access to personal information needed to perform their functions on our behalf, but may not use it for other purposes.
Promotional Offers:
If you have consented in advance we send you information on our promotional offers and those offered by other businesses. If you no longer want to receive such offers, please notify us by E-mail customerservice@quickdubai.com
With your consent:
Other than as set out above, you will receive notice when information about you may be sent to third parties and you will have an opportunity to choose not to share your Personal Information.
Collection of Information by Third-Party Sites
Our Website may contain links to other websites whose information handling practices may be different to ours. You should consult the privacy notices of those third party sites as we have no control over information that is submitted to, or collected by them.
Security
We employ security measures to prevent unauthorized access to information that we collect online.
We use a secure online order form for all purchases made via the website. All data transmitted via this form (including credit card details) is 128bit encrypted so it transmitted securely. To verify this, when placing an order using the website a padlock will appear in your browser. It is normally in the status bar, towards the right hand side, at the bottom of your browser window. You can double click this padlock to verify that the secure certificate has been issued to the Website.
Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email.
"Cookies"
A cookie is a text-only string of information that a Website transfers to the cookie file of the browser on your computer's hard disk so that the Website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
When you visit our Website we send you a cookie. Cookies may be used in the following ways:
To enable the personalisation features on our Website to function which give you the ability to recall recently viewed pages and see information which you have input oline
To compile anonymous, aggregated statistics that allow us to understand how users use our website and to help us improve the structure of our website. We cannot identify you personally in this way.
Disabling / Enabling Cookies
You can accept or decline "cookies" by modifying the setting in your browser. Please note that if you disable "cookies" you may not be able to use all the features of our Website.
Revisions to this Privacy Statement
We reserve the right to revise this Privacy Statement or any part of it from time to time. Please review the Privacy Statement periodically for changes. Unless stated otherwise, our current Privacy Statement applies to all information that we have about you.
How to Contact us
If you have any questions or concerns about this Privacy Statement or how we use your Personal Information you may contact us by E-mail at customerservice@quickdubai.com. If at any time you decide that you no longer wish us to hold or use any of your Personal Information or wish to change the use to which your Personal Information can be put, please let us know by emailing us at customerservice@quickdubai.com.
Controller of Your Information
Personal Information which you provide to us or we gather from the website about you is controlled primarily by us.
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